Important Update About COVID-19 

We have been advised that we have clearance to proceed with normal contact in home deliveries. Carriers understand the importance of safe delivery in light of the developing situation with COVID-19. Therefore, carriers are taking the following steps to ensure that this is the case:

• If a Carrier representative has confirmed first-hand exposure to the COVID-19 coronavirus, they will not report to work for any reason. They will get tested as appropriate, self-quarantine while awaiting results and follow all medical direction thereafter.
• Any employee who is sick will stay home, even if they have not contracted COVID-19.
• All non-essential business travel has been suspended.
• All personnel who can perform their work remotely are working from home.


Conditions still in place

• Services will resume where possible and with the consent of the final consumer
• The consignee may elect to decline Room of Choice service and instead receive delivery to threshold or garage area
• Should a Consignee refuse delivery (including a downgraded service), the shipper will be held liable for any additional fees including storage fees
• If a consignee does not want to sign the POD (Proof of Delivery), the driver will make a note on their behalf. As always it is CRITICAL that the consignee notifies the driver of any visible damage
• Drivers reserve the right to limit delivery to the garage area if they believe their personal safety may be compromised by entering the residence (reason for any service change will be documented by the driver)
• Should a service level be downgraded by the carrier, Babyletto will reimburse the difference in service level cost

Where we ship to

Babyletto.com ships to the contiguous 48 United States only. We do not ship to Alaska, Hawaii, Puerto Rico or other US Territories, or international destinations.

For delivery to Taiwan, please visit Babyletto Asia

For other locations, please visit our Stores page to find online and international Babyletto retailers.

Shipping times quoted include:

• Up to 2 business days where your order will be processed and prepared for shipment
• Tracking information is sent directly to our system within 24 hours from when the carrier picks up the order at our warehouse
• We are not able to expedite shipments or offer guarantee delivery dates on parcel packages.

SERVICE DETAILS

Large parcel service / room of choice

Orders including Assembled Dressers or Multiple Furniture Pieces will be shipped by a large parcel carrier and includes Room of Choice Delivery.

Our Room of Choice delivery features a skilled delivery team that will bring your items inside, and place them in the room of your choosing. Option is only available for orders of 4 or more furniture goods. Upstairs carrying limit of two flights of stairs (up to 15 steps each). Freight Elevators for apartments are okay.

Upstairs carrying limit of two flights of stairs (up to 15 steps each). Freight Elevators for apartments are okay.

Debris removal and assembly is not included in this service.

A signature may be required for your area, in which case the carrier will contact you to make an appointment. Unsuccessful delivery attempts within the agreed appointment time may incur an additional fee. When applicable, please make note of any issues on the paperwork.

Delivery time for these orders is 5-12 business days unless otherwise stated. Final local delivery to your home may extend past the ETA date on your shipping confirmation.

See details above to understand what precautions our carriers are taking to stop the spread of COVID-19.

Smartpost Details

Our smallest packages (wood swatches) ship via Smart Post. The final delivery is handled by USPS.

Delivery time for these orders is about 7-10 business days..

No signature is required upon delivery for Small Parcel or Smart Post. Unfortunately, we are unable to upgrade the shipping service or speed. 

Shipping rates

Shipping charges are dependent on the total price of your order. 

Please note that rates are subject to change; please check the rate before finalizing your order.

Select items may also require an additional "Oversize Fee" due to the extra handling required for delivery. This charge is noted when you add your item to cart.

Oversize Items: Hudson Double Dresser (M4216), Lolly 6-Drawer Assembled Double Dresser (M9016), Eero 4-Drawer Assembled Dresser (M16623), Palma 7 Drawer Assembled Dresser. 

Tracking

An automated tracking email will be sent to the email address submitted with the order.

• Allow 3 - 4 business days to receive tracking information for small parcel deliveries (mattresses, pads, cribs, seating & small dressers)
• Allow 7 - 10 business days to receive tracking information for large parcel deliveries (assembled dressers & multiple furniture pieces)

Important

While placing your order, please check that your shipping address is correct as we're unable to redirect orders once they are on their way to you.

Items may ship from different warehouses. Items ordered together are not always shipped together and may arrive at different times.

Cancelling or Modifying Orders

If your order is successfully cancelled, you will receive a cancellation confirmation email. We'll issue your refund right away, but it may take 10 - 12 business days to reflect on your statements.

Any orders that are unable to be cancelled will have to be treated as a return and the customer will be responsible for all applicable fees.

To submit a cancellation request, please email cancellation@babyletto.com

Note that we can't redirect orders once they already on their way to you. Please check that your order and shipping address are correct when placing your order.

Carbon Conscious 

Carbon emissions from shipping every Babyletto online order are offset through our shipping partner, Freight Club. Freight Club are planting trees now with One Tree Planted to begin reducing carbon emissions. In two years time, once these trees have matured they will help absorb carbon dioxide. 

What does carbon offsetting mean?

“Carbon offsetting” means balancing the CO2 that is emitted during the shipping process with a positive environmental impact that absorbs the same amount of carbon emitted.

Why plant trees?

Trees help cool the planet by filtering harmful greenhouse gases like carbon dioxide and releasing oxygen back into the atmosphere. A mature tree absorbs carbon dioxide at a rate of 48 pounds per year. In one year, an acre of forest can absorb twice the CO2 produced by the average car's annual mileage.